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Refund Policy

Effective Date: May 31, 2025

Company: Caldwell Mobile Auto Detailing
Website: https://www.cmadetailing.net

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At Caldwell Mobile Auto Detailing, we strive to ensure customer satisfaction by delivering premium mobile auto detailing services. This Refund Policy outlines the terms under which refunds may be issued for services scheduled via our Website, by phone, or other official platforms.

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1. Acceptance of Policy

By booking any service through our Website, over the phone, or any other medium, and completing payment, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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2. Eligibility for Refunds

You may be eligible for a full refund only if:

  • Service Not Rendered: You paid for a service, but we were unable to perform or complete it due to cancellation on our end, issues reaching your location, staff unavailability, or similar circumstances.

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3. No Refund After Service Delivery

Once a service has been completed, no refunds will be issued — regardless of satisfaction level or perceived value.

Please note: detailing results may vary based on vehicle condition, age, and other uncontrollable factors. Subjective dissatisfaction does not qualify for a refund if the service was completed as described.

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4. How to Request a Refund

To request a refund, please contact us using the details below with the subject line:

Refund Request – [Your Full Name + Appointment Date]

Please include:

  • Your full name

  • Date & time of the scheduled service

  • Proof of payment

  • Clear reason for requesting a refund (e.g., service not delivered)

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5. Refund Processing Time

Approved refunds will be issued to the original payment method within 7 business days. Processing duration may vary depending on your financial institution.

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6. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • The service was fully completed

  • Customer was unavailable at the appointment location/time (no-show)

  • Cancellations made less than 24 hours before the appointment

  • Dissatisfaction with the outcome when service was performed per description

  • Incorrect or incomplete booking information provided by the customer

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7. Related Cancellation Policy

To avoid cancellation charges and remain eligible for a refund:

  • Cancel at least 24 hours prior to your appointment

  • Late cancellations may be charged or be ineligible for refund

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8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted here with a revised effective date. Continued use of our services after updates indicates acceptance of the new terms.

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9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Website after we post changes signifies your acceptance of the new terms.

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9. Contact Us

For any questions about this Refund Policy or to follow up on a refund request, please contact:

Caldwell Mobile Auto Detailing
Website: https://www.cmadetailing.net
Email: chad@cmadetailing.net

Phone: 508-488-0283

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